At Prime Sword, we are committed to delivering your order safely and on time. Whether you are located within the United States or overseas, we work with trusted carriers to ensure the best possible shipping experience. Please review the details below for information on processing times, delivery timeframes, and shipping costs.

Order processing & dispatch

Processing time: All orders are processed within 1–3 business days. Orders placed on Sundays or public holidays will be processed on the next available business day.

Order confirmation: A confirmation email is sent as soon as your order is placed. This email includes tracking details so you can follow your order from dispatch to delivery.

Delivery timeframes

Domestic delivery (USA): Standard delivery within the United States takes 6–7 working days after dispatch.

International delivery: For orders outside the United States, delivery typically takes 9–15 business days depending on your location and the shipping method selected. Delivery times may vary due to customs clearance and local carrier schedules.

Remote areas: Deliveries to hard-to-reach locations outside major urban centers may incur an additional surcharge of approximately $25. You will be notified of any extra charges at checkout.

Shipping carriers

We partner with trusted global carriers to ensure your order is handled with care and delivered efficiently. The carrier assigned to your shipment may vary based on your location, but we always select the most reliable option available to provide safe and timely delivery.

Order tracking

All orders are shipped with full tracking. Once your order has been dispatched, you will receive an email containing a tracking link so you can monitor your package in real time until it arrives at your door.

Shipping costs

Free shipping (USA): We offer free shipping on all orders above $900 within the United States.

International orders: Shipping fees for international orders vary based on destination and will be calculated at checkout.

Remote area surcharge: A $25 surcharge applies to deliveries in remote locations beyond major city centers. This charge will be shown at checkout where applicable.

International shipping

We ship to almost all countries worldwide. Please note that international orders may be subject to customs duties, import taxes, or other charges required by your country's customs authority. These fees are the responsibility of the customer and are not included in the shipping cost. Delivery estimates for international orders may vary depending on destination, customs processing, and carrier performance.

Undeliverable packages

If a package is returned to us due to an incorrect address, refusal at the point of delivery, or any other reason, we will contact you promptly to arrange re-delivery. Please note that additional shipping fees may apply for re-sending the order to the correct address.

Lost or damaged packages

We take great care in packaging every order to prevent damage during transit. However, if your package arrives damaged or goes missing, please contact our customer support team at support@primesword.com within 7 days of receiving your order. We will work with the carrier to resolve the issue and, where necessary, arrange a replacement or refund.

Shipping restrictions

Certain shipping laws and customs regulations may restrict delivery to specific locations. If we are unable to ship to your area, you will be notified before your order is processed.

Customer support

For any questions regarding your order, shipping methods, or delivery timelines, our support team is available 24/7 and happy to assist.

Business Name

Phone: +1 (585) 390-6507

Email: Support@primesword.com

Business Hours: 9:00 AM – 6:00 PM EST

Support: 24/7 on Live Chat or WhatsApp

Address: 13327 Vista Forest Drive

Woodbridge, VA 22192

UNITED STATES