At Prime Sword, customer satisfaction is important to us. We accept returns within 14 days of delivery if the item arrives damaged, defective, or significantly different from the product description.

We process orders within 1–3 business days. Estimated delivery times are 5–8 business days after dispatch

Prime Sword ships worldwide. Order from anywhere — we deliver internationally so every collector, no matter where they are, can own a piece of the blade.

All products are crafted from high-quality stainless steel with carefully finished handles using materials such as resin, metal alloy, or cord wrapping — depending on the collection. Every piece is designed for display and collection purposes only and is inspected before dispatch to ensure premium finish

Yes, we offer gift packaging. If you'd like your order gift-wrapped, please mention it during checkout. Additional charges may apply.

You can reach our customer support team through: WhatsApp, Email, Live chat, and Contact Form on our website Our support team typically responds within 24 hours on business days.

A: We accept a wide range of secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through encrypted, secure payment gateways — so your personal and financial information is always protected.

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation requests cannot be guaranteed. Please contact our support team as soon as possible if you wish to modify or cancel an order.