This Privacy Policy applies to primesword.com, owned and operated by Prime Sword, a USA-based company. This policy describes how we collect, use, and protect the personal information you provide on our website. It also explains your choices regarding our use of your information and how you can access or update it.

Collection and use of personal information

We collect the following personal information from you:

• Contact information such as name, email address, mailing address, phone number
• Billing information such as credit card number and billing address
• Unique identifiers such as username, account number, password

We use this information to:

• Fulfill your order and process payments
• Send you an order confirmation and shipping updates
• Send you requested product or service information
• Send product updates and important notices
• Administer your account or process refunds and exchanges
• Send you a newsletter (if you subscribe)
• Send you marketing communications (you can unsubscribe anytime)
• Respond to your questions and concerns
• Improve our website, products, and marketing efforts

Age restriction

This website and all its services are intended only for users who are 18 years of age or older. By accessing or using this website, you represent and warrant that you are at least 18 years old. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18 years old, please do not use this website or provide any personal information to us.

Newsletter opt-out instructions

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us directly at any time.

Testimonials

We may post customer testimonials on our website which may contain personal information such as the customer's name. We always obtain the customer's consent prior to posting any testimonial. If you want to remove your personal information displayed on our website, please send your request to support@primesword.com.

Information sharing

We will share your personal information with third parties only in the ways described in this privacy policy. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Third party e-commerce solutions provider

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.

Live chat

Live chat is available on our website, which allows you to communicate with our customer service team. You may be asked to provide personal information to initiate a chat. This information is used only by Prime Sword to assure proper quality control and will not be used for any other purpose.

Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can manage cookie preferences in your browser settings at any time.

Correcting and updating your personal information

To review, delete, or update your personal information, please contact us at support@primesword.com. We will respond to your request within a reasonable timeframe.

Notification of privacy policy changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Business Name:

Phone: +1 (585) 390-6507

Email: Support@primesword.com

Business Hours: 9:00 AM – 6:00 PM EST

Support: 24/7 on Live Chat or Whatsapp

Address: 13327 Vista Forest Drive

Woodbridge, VA 22192

UNITED STATES