At Prime Sword, we are committed to providing excellent customer service to every customer. We want your shopping experience to be smooth, enjoyable, and worry-free from start to finish. This page explains how you can reach us, our response times, and how we handle your inquiries.

How to contact us

We offer multiple ways to get in touch with our customer service team. Please choose the method most convenient for you:

• Live chat: Available 24/7 directly on our website. Click the chat icon in the bottom right corner to speak with a representative immediately.
• WhatsApp: Message us anytime at +1 (585) 390-6507. Our team is available 24/7 to assist you.
• Email: Send us a message at support@primesword.com. We respond to all emails within 24–48 hours and are available 24/7.

Response times

• Live chat: Immediate response, available 24/7.
• WhatsApp: Available 24/7. Most messages are answered within a few hours.
• Email: We reply to all emails within 24–48 hours, 24/7.

For urgent matters, we recommend using live chat or WhatsApp for the fastest assistance.

What we can help you with

Our customer service team is trained to assist you with:

• Order status and tracking information
• Shipping and delivery questions
• Returns, exchanges, and refunds
• Product information and specifications
• Payment and billing questions
• Account and password assistance
• General website questions

If your question is not listed above, please contact us and we will be happy to help.

Live chat support

Our 24/7 live chat is the fastest way to get help. A friendly representative is always available to answer your questions in real time. The live chat icon can be found on every page of our website.

WhatsApp support

You can reach us anytime on WhatsApp at +1 (585) 390-6507. Our team is available 24/7 to assist you with any questions or concerns regarding your order.

Email support

Email us at support@primesword.com. Please include your order number (if applicable) and a clear description of your issue. We respond to all emails promptly and professionally, 24/7.

Business Name

Phone: +1 (585) 390-6507

Email: Support@primesword.com

Business Hours: 9:00 AM – 6:00 PM EST

Support: 24/7 on Live Chat or WhatsApp

Address: 13327 Vista Forest Drive

Woodbridge, VA 22192

UNITED STATES